HOW LONG WILL IT TAKE MY ORDER TO SHIP?
Most items we produce are short-run and produced boutique style...Once the products are out of stock they typically don't get re-printed.
Depending on the item it could take 2-3 weeks to leave our warehouse based on final production.
All orders shipping within the US will typically arrive anywhere from one to three weeks. It can take as little as three days for delivery depending on the efficiency of your local postal service.
International shipping times vary from 2-4 weeks. Neo4ic does not ship partial orders, your order will only ship if all items are in stock. If items are out of stock you will be notified by email.
USPS is the slowest method to ship, DHL and UPS WORLDWIDE is the fastest and most reliable.
WHAT IS YOUR EXCHANGE / RETURN POLICY?
Did we make a mistake?
You can find the returns portal here: https://neo4ic.com/apps/redo/returns-portal. It's designed to be a seamless experience, so you can manage your return or exchange with just a few clicks. We're all about keeping things straightforward and stress-free! While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the right item right away, as long as it's unwashed, unworn and undamaged. The same thing applies if your merch arrives damaged.
Please make sure to reach out to us right away for returns, we need to start the process within 30 days of the date you receive the item.
Or did you just change your mind?
If you're not happy with your purchase and have not worn, washed or damaged the t-shirt or piece of merchandise, ship it back to us and we'll exchange it or give you a refund, minus your original shipping. If it's for multiple items that are all opened and require new packaging we might charge a 10% restocking fee, but usually not.
WHAT PAYMENT METHODS ARE ACCEPTED ON NEO4IC?
Neo4ic currently accepts the following methods of payment:
Paypal has been disabled - We accept Credit Card (Visa, Mastercard, American Express, Discover)
We also accept Pay-Later by Shop Pay.
WHERE IS NEO4IC LOCATED?
We ship everything from our warehouse located in San Diego, CA. Our retail store and interactive space is:
Mailing Address:
Neo4ic
2625 Imperial Ave.
San Diego, CA 92102
USA