Shipping policy

WHAT IS YOUR EXCHANGE/RETURN POLICY?

Returns Address:

Neo4ic
2625 Imperial Ave
San Diego, CA 92102

**Include your order # on the return packaging

Did we make a mistake?

While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the right item right away, as long as it's unwashed, unworn and undamaged. The same thing applies if your merch arrives damaged. You can find the returns portal here: https://neo4ic.com/apps/redo/returns-portal.

It's designed to be a seamless experience, so you can manage your return or exchange with just a few clicks. We're all about keeping things straight forward and stress-free!

Please make sure to reach out to us right away for returns, we need to start the process within 30 days of the date you receive the item.

Or did you just change your mind?

If you're not happy with your purchase and have not worn, washed or damaged the t-shirt or piece of merchandise, ship it back to us and we'll exchange it, reund you or give you store credit.

WHAT IF I RECEIVED MY ORDER, BUT IT'S WRONG or INCOMPLETE?

If you received your order and it is missing items, please contact customer support through the help forum on the Contact page of our website. You must notify us of any problems with your order within 14 days of the delivery date.

HOW MUCH DOES SHIPPING COST?

Shipping is based on what is in your cart and where it's going to. To check shipping for an order, simply place the items you want in your cart and head over to the checkout page.

ARE TRACKING NUMBERS AVAILABLE?

Yes, we email tracking numbers for all domestic orders and international orders (once an international order leaves the USA, the tracking with only be updated upon delivery). To look up the status of your order and retrieve your tracking number, visit your account page. When every order leaves our shipping facility a tracking automatically gets sent to the e-mail associated with the account of purchase.