Shipping policy

HOW MUCH DOES SHIPPING COST?

Shipping is calculated at checkout based on what’s in your cart and where it’s going. Add your items to your cart and head to checkout to see the exact total before you place your order.
Bonus: We offer free standard U.S. shipping on orders $150+.

WHERE IS NEO4IC LOCATED?

Our shipping facility is based in San Diego, California. Our retail store and interactive space is also here.

Mailing Address
Neo4ic
2625 Imperial Ave.
San Diego, CA 92102
USA

ARE TRACKING NUMBERS AVAILABLE?

Yes. You’ll receive a tracking number by email as soon as your order leaves our facility.

A couple quick notes:

• We provide tracking for domestic and international orders.

• For international shipments, tracking may update less frequently after the package leaves the U.S. and may only update again at delivery.

• You can also check your order status any time from your account page.
  
  

WHAT IF I RECEIVED MY ORDER, BUT IT’S WRONG?

If something arrived incorrect due to a Neo4ic mistake (wrong item, size, or color), we’ve got you.

Please start the return/exchange through our Returns Portal first:
https://neo4ic.com/apps/redo/returns-portal/login

Starting there helps our team move faster and ensures your return is tracked properly from the beginning.

Once you’ve started the request, if you need to mail the item back, our return address is:

Neo4ic
2625 Imperial Ave
San Diego, CA 92102

Please include:

• The item unwashed and unworn

• Your order number

• A short note describing the issue

Time window: To qualify for an exchange, please report the issue within 14 days of the ship date, and make sure the item hasn’t been washed, worn, or damaged.

Shipping notes:

• Please send returns via standard USPS.

• We don’t reimburse upgraded shipping services (priority upgrades, insurance, signature confirmation, etc.).

• If the mistake was ours, we’ll take care of return shipping as part of resolving it.

If the return is due to customer error, it may be subject to a $10 fee plus the cost of re-shipping/handling.

DO YOU SHIP PARTIAL ORDERS?

Sometimes, yes, in special cases.

If an item in your order can’t ship right away, we’ll email you with options. You may be asked to choose a replacement item of equal or lesser value. If we can’t reach you or don’t get a response, we’ll hold the order until everything becomes available. This also applies to pre-sale items.

WHAT IF I RECEIVED MY ORDER, BUT IT’S INCOMPLETE?

If your package is missing items, please contact our support team through the help forum on the Contact page of our website.
Please notify us within 14 days of delivery so we can resolve it quickly.

WHAT IF I ENTERED THE WRONG ADDRESS, OR MY PACKAGE IS UNDELIVERABLE?

If the address is incorrect or USPS can’t deliver your package, it will be returned to our warehouse.

When it arrives back to us:

• Our team will contact you to confirm a corrected address.

• We won’t re-ship to the same address, and you’ll need to pay shipping again to send it out.

If you’d rather not re-ship it, we can refund the purchase price minus the original shipping cost.