Did we make a mistake?

While it's not common, if we sent you the wrong item, size, or color, we'll be happy to get you the right item right away, as long as it's unwashed, unworn and undamaged. The same thing applies if your merch arrives damaged. You can find the returns portal here: https://neo4ic.com/apps/redo/returns-portal.

It's designed to be a seamless experience, so you can manage your return or exchange with just a few clicks. We're all about keeping things straight forward and stress-free!

Please make sure to reach out to us right away for returns; we need to start the process within 30 days of the date you receive the item.

Or did you just change your mind?

If you're not happy with your purchase and have not worn, washed, or damaged the T-shirt or piece of merchandise, ship it back to us and we'll exchange it, refund you, or give you store credit.

Yes, during the checkout process be sure to specify your address, province and country. International shipping rates and time frames differ from those of domestic orders. Neo4ic is not responsible for any taxes or tariffs you may incur by ordering. Shipping and Handling costs ONLY cover our shipping and handling costs to send the item to you.

Please note that if you live in the United Kingdom your country is now called "Great Britain and Northern Ireland" by our shipping service. Please choose that as your country of origin for shipping purposes. 

If you cannot select your country from the drop down menu during the checkout process, then we are unable to ship to your country. If you cannot select your country please do not select another country. We apologize for any inconvenience this causes.

Neo4ic currently accepts the following methods of payment: 

We accept the following credit cards: Visa, Mastercard, American Express, Discover. We do not accept PayPal at this time.

Neo4ic has the ability to issue discount codes for customers to receive a deduction on their order. However, they are exclusive! These codes are entered and applied to your shopping cart balance during the checkout process. Coupon codes must be entered at the time of purchase to receive a discount. We do offer discounts for industry professionals and creators. Please fill out the forms featured on our homepage.

Not at this time.

The transaction you are seeing is a hold on your account placed by your banking institution. The information you provided did not meet the security requirements of our system and was marked as declined by Neo4ic.

Neo4ic automatically voided the transaction for the order you attempted to place. The funds are then returned to you after the authorization expires. This process can take up to seven days to reflect on your account; the issuing bank determines the time period.

Neo4ic's processing system requires that your billing address matches exactly what is listed on your printed bill. The city, state, and ZIP code must match exactly as they appear on your bill in order for a transaction to successfully process in our system.

All items have real-time inventory. In the event that an order is placed for an item that is out-of-stock, Neo4ic offers a few solutions:

1. Wait until the item becomes available again. 
2. Swap the out-of-stock item with another item of equal value. 

Neo4ic will attempt to get in touch with you to obtain a final decision regarding the out-of-stock item. If Neo4ic cannot reach you within seven (7) days of the order being placed, the entire order will be held until the out-of-stock item becomes available.

We read every email we receive and can assure you that we are doing our best to resolve any issues with your order. However, due to the high volume of emails we receive, we may not be able to respond to every email immediately. Please be patient and only send your email once. We will respond to your email as quickly as possible.

If a pre-sale date has passed and your order has not shipped, then we have not received that item from production. Pre-sale and backorder dates are estimated based on information received by either the vendor or the production facility.

If an item in your order is out-of-stock, you will be contacted by a member of the Neo4ic Support Team. You may either wait for the item to restock or choose a replacement item of equal or lesser value. If the out-of-stock item in your order becomes available before your order ships with the replacement item, you will receive your original order.

Here are the reasons why your card might be denied:

1. The credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or issuing bank.

2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also verify that the billing address on the card matches what the user entered. This is one way we protect our customers from fraud. If the billing address does not match, the order will be declined.

Make sure you have filled out all of the fields, including the country to which your order is shipping. If you still have problems, email service@Neo4ic.com with a description of your issue and we'll look into your specific case.

Shipping is based on what is in your cart and where it is being shipped. To check shipping costs for an order, simply place the items you want in your cart and proceed to the checkout page. We do offer free standard shipping on U.S. orders over $150.

The Neo4ic shipping facility is located in San Diego, CA. Our retail store and interactive space is: 

Mailing Address:
Neo4ic
2625 Imperial Ave.
San Diego, CA 92102
USA

Yes, we issue tracking numbers for all domestic and international orders (once an international order leaves the U.S.A., the tracking will only be updated upon delivery). To look up the status of your order and retrieve your tracking number, visit your account page. When your order leaves our shipping facility, a tracking number is automatically sent to the email address associated with the account used for purchase.

If you have received your order and it is wrong due to an error caused by Neo4ic (i.e.: You ordered a specific size or color and received a DIFFERENT item), send it back to us at the following address:

Neo4ic
2625 Imperial Ave
San Diego, CA 92102

HERE IS A LINK TO OUR RETURNS PORTAL

Include the UNWASHED & UNWORN product, a note explaining the mistake, and your order number. We will send out the correct order right away. Please e-mail us immediately about any issues so our warehouse is aware of the return before it arrives.

Orders ONLY qualify for exchange if the incident is reported within fourteen (14) days of the items ship date. Additionally, the product must not be washed, damaged or worn to qualify for the exchange.

When returning an item please ONLY send orders back via standard USPS mail. Neo4ic does NOT cover the cost of shipping that is not standard USPS parcel post. Neo4ic does not refund priority shipping, delivery confirmation, or any other additional services. Neo4ic only covers the cost of shipping if the order is a mistake made by Neo4ic

Any items that are returned due to a customer error may be subject to a $10.00 fee, in addition to the cost of re-shipping and handling.

Yes, in special cases we do. If your order is missing an item you will be notified by email and will be asked to choose a replacement item of equal or lesser value. If Neo4ic cannot reach you or does not receive a response, your order will be held until all of the items ordered become available. This also applies to pre-sale items that you may have ordered. Your order will not be shipped until that pre-sale item becomes available.

If you received your order and it is missing items, please contact customer support through the help forum on the Contact page of our website. You must notify us of any problems with your order within 14 days of the delivery date.

If you provide an incorrect address or your package is deemed undeliverable by the USPS, it will be returned to our warehouse.

When it arrives, you'll be contacted by our team and asked to give us a new address. We will not attempt to ship it to the same address, and you will need to pay for shipping again.

If you prefer not to pay for shipping again, we will gladly refund the purchase price, minus the original shipping cost.