Refund policy

Did we make a mistake?

While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the right item right away, as long as it's unwashed, unworn and undamaged.

The same thing applies if your merch arrives damaged.

Just let us know by using our returns page or customer service contact form.

or email: service@neo4ic.com

Please make sure to reach out to us right away for returns, we need to start the process within 30 days of the date you receive the item.

Or did you just change your mind?

If you're not happy with your purchase and have not worn, washed or damaged the t-shirt or piece of merchandise, just contact us and we'll exchange it or give you store credit, we don't offer refunds. You just pay for shipping and we'll take care of it!

What about custom products?

If you ordered a custom product and it arrived damaged we will happily replace or store credit. Otherwise we don't offer refunds on custom items since they are made especially for you and can't be resold.