WHAT IS YOUR EXCHANGE/RETURN POLICY?
2625 Imperial Ave
San Diego, CA 92102
**Include your order # on the return packaging
For all returns:
Send email to firstname.lastname@example.org
Subject Line: Return or Exchange - (ORDERNUMBER)
Body: Describe what item you want to return and the reason. If the product is defective, please attach an image of the defect.
Did we make a mistake?
While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the right item right away, as long as it's unwashed, unworn and undamaged. The same thing applies if your merch arrives damaged. We are happy to provide a return label via email for you to send the item(s) back.
Please make sure to reach out to us right away for returns, we need to start the process within 30 days of the date you receive the item.
Or did you just change your mind?
If you're not happy with your purchase and have not worn, washed or damaged the t-shirt or piece of merchandise, just contact us and we are happy to exchange it or give you a refund, minus your original shipping. You just pay for shipping and we'll take care of it! We reserve the option to charge a 15% restocking fee.
WHAT IF I RECEIVED MY ORDER, BUT IT'S WRONG?
If you have received your order and it is wrong due to an error caused by Neo4ic ie: you ordered a specific size or color and received a DIFFERENT item, we are happy to provide a shipping return label to your e-mail. Send it back to us at the following address:
2625 Imperial Ave
San Diego, CA 92102
Include the UNWASHED & UNWORN product, a note explaining the mistake, and your order number. We will send out the correct order right away and request that you please e-mail us about any problems immediately so our warehouse can be aware of the return before it arrives.
Orders ONLY qualify for exchange if the incident is reported within 30 days of the items ship date. Also, the Product cannot be washed, damaged or worn to qualify for the exchange.
When returning an item please ONLY send orders back via standard USPS mail.
Neo4ic does NOT cover the cost of shipping that is not standard parcel post via the USPS. Neo4ic does not refund priority shipping, delivery confirmation, or any other additional services. Neo4ic only covers the cost of shipping if the order is a mistake made by Neo4ic
Any items that are returned due to a customer error are susceptible to a 15% restocking fee in addition to the cost of re-shipping and handling the item.
HOW LONG WILL IT TAKE MY ORDER TO SHIP?
Most items we produce are short-run and produced boutique style...Once the products are out of stock they typically are not re-printed.
Depending on the item it could take 2-3 weeks to leave our warehouse based on final production.
All orders shipping within the US will typically arrive anywhere from one to three weeks. It can take as little as three days for delivery depending on the efficiency of your local postal service.
International shipping times vary from 2-4 weeks. Neo4ic does not ship partial orders, your order will only ship if all items are in stock. If items are out of stock you will be notified by email.
HOW MUCH DOES SHIPPING COST?
Shipping is based on what is in your cart and where it's going to. To check shipping for an order, simply place the items you want in your cart and head over to the checkout page.
WHY HAVE I NOT RECEIVED MY ORDER (WHAT DOES "PROCESSING" MEAN) ?
Processing means we have successfully received your order and charged your payment method! The order is being prepared to ship and once it does, you will be automatically e-mailed a tracking number.
Most orders are processed in 3 working days, but orders may take up to 10 business days to be processed. Shipping can then take up to 9 business days.
For made-to-order items, please expect your order to ship 15 business days after your order is placed.
If an incorrect address was provided, your order could have had an attempted delivery and been returned to our distribution center. If this is the case, a Neo4ic representative will contact you as soon as it is received and processed.
ARE TRACKING NUMBERS AVAILABLE?
Yes, we email tracking numbers for all domestic orders and international orders (once an international order leaves the USA, the tracking with only be updated upon delivery). To look up the status of your order and retrieve your tracking number, visit your account page. When every order leaves our shipping facility a tracking automatically gets sent to the e-mail associated with the account of purchase.